We are open for business from 8am PST until 4pm PST, Monday - Friday. You can also reach our after hours service with any questions or orders 24 hours a day.
1.866.85.POLES
Contact
You can contact a Platinum Stages representative 24 hours a day with our toll free number
We now accept paypal payments for all orders as well as Mastercard, Visa, AmEx and money orders.
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You may return your custom Platinum Stage, Super Pole for any reason within 7 days of receiving it for a refund of the purchase price less a 10% restocking fee. All returned stages must be unused and in original condition. Platinum Stages reserves the right to cancel orders for any reason and at anytime. WE DO NOT GUARANTEE ANY DELIVERY TIME BUT WILL DO OUR BEST TO SHIP QUICKLY. Platinum Stages is not responsible for any consequential losses due to non shipment or damaged packages, however we will replace any damaged parts at our expense. (CUSTOM PERMANENT POLES THAT ARE ORDERED TO SIZE CANNOT BE RETURNED)
ALL SHIPPING CHARGES ARE NON REFUNDABLE!!!
Depending on where you live in the country your shipping charge will added manually depending in distance from CA (shipping located in CA) and actual cost of shipping.
ex. If you live in NY, WV, FL your shipping charge will be $100 per stage ordered.
NO RETURNS WILL BE ACCEPTED UNLESS PRE AUTHORIZED BY PLATINUM STAGES.
To get an RA# please call customer service toll free at 866-85-POLES.
1 Year Limited Warranty
Your platinum stage is warranted against manufacturer defects (not including normal wear and tear) for a period of 1 year and defective parts may be returned for replacement of the same part only. Platinum Stages is not responsible for incidental or consequential damages resulting from the use or misuse of the stage and or poles or its user in any way.
Platinum Stages is not responsible for misuse or abuse by the purchaser and will not replace parts nor be responsible for any liability attributable to the use or misuse of the product.
For further information about Platinum Stages or its return policy you may call
949-574-7133
Or by snail mail:
1582 Monrovia Ave
Newport beach, CA 92663
