Platinum Stages FAQs
Updated 12/09

1. What does removable mean?

Removable means the pole is not permanent (installation doesnt require holes/bolts in your floor and ceiling); it is detachable and portable. Platinum Stages removable poles can be easily assembled & disassembled in a matter of minutes, leaving behind absolutely NO damage to either floor or ceiling. There are NO springs, hooks, screws or holes needed for our removable poles.

2. What holds the pole in place?

This depends on which Platinum Stages pole youre using. Our pressure-mounted poles use the same kind of mounting as a car-jack. Our one-piece Super Poles have an adjustment rod that is inserted into the top of the pole which pushes the top and bottom plates snug to the ceiling and floor. This kind of mounting in addition to the 10 ceiling plate and 6 floor plate provide the unmatched stability of a permanent pole, but leaves no damage to your floor or ceiling. We also offer semi-removable and permanent poles that bolt into a ceiling joist or stud.

3. I rent an apartment/home, will there be any damage to my ceiling or floor?

 With our removable poles there is absolutely no damage done to floor or ceiling.  Both the top and bottom plates have a patented polycarbonate base plate. These plates have a rubber compression-beaded surface that provides a non-slip grip to your floor and ceiling.

4. What if my ceiling height is less than 8 feet?

  Our Extreme Super Pole can accommodate any ceiling height up to 12. Right out of the box, this pole fits ceilings from 79 to 99. An optional extension piece is available for any other ceiling height under 79 or up to 12. All of our one-piece poles are custom cut to fit your exact ceiling height.  If you have questions about your ceiling measurements, call or email us (orders@platinumstages.com) before placing your order.

5. Can I use the Pole on hardwood or tile floors? 
Yes, you can use the Platinum Stages removable poles on any surface, even carpet. Each floor plate has a special rubber compression-beaded surface that grips and protects your floor surface.

6. Do I really need to consult a certified housing repairman for installation help?

No, that is not necessary. Using the easy-to-follow instructions, installing your pole should only take a few minutes.  If you have a vaulted/angled ceiling you will need to purchase and install the vaulted ceiling adapter with 2 to 4 screws. Any permanent mounting hardware needs to be mounted into a stud or ceiling joist which requires a stud-detector.

7. My Platinum Stages Pole is too long/short. What do I do?

 If you have the Extreme Super Pole you can purchase a 24 extension to allow your pole to range anywhere up to 12 feet. If you currently have a one-piece pole, you may contact Platinum Stages toll free 1-866-85-POLES with an exact ceiling height to have your pole cut down. The modification is free; you only pay for shipping.

PLEASE DO NOT ATTEMPT TO MODIFY THE POLE YOURSELF.

8. What if I want to use my pole in multiple rooms?
 Our NEW Extreme Super Poles are designed to move from room to room with ease.  If you have different ceiling heights this multi-piece pole will span from 79 to 99 right out of the box. You can also purchase the 24inch extension piece which will allow the pole to reach heights under 79 and heights up to 12.

9. How much room should I allow for around my pole?

You should clear all obstacles within a 4 foot radius from your pole, depending on your height.

Tip: Hold the pole with one hand and extend out with your other hand. Do a complete rotation around the pole to make sure all obstacles are out of reach.

10. My pole is starting to look dirty. How do I clean it?
For Platinum Stages stainless steel poles, you can use any household cleaner such as Windex or glass cleaner. Alcohol is best for disinfecting your stainless steel pole. Brass poles should only be cleaned using a brass-specific metal polish.

We recommend Nevr-Dull Magic Wadding Polish for your stainless steel poles and Brasso for your brass poles. Both products are available at any grocery store or hardware store.

11. What is the best way to store my Pole?
The multi-piece poles should be stored in their case in between uses. One-piece poles should be stored lying down in a closet or under a bed. You can also mount hanging brackets on a wall in your bedroom or studio to hold the pole horizontally.

12. How is my order shipped?

Shipments are sent out in the sequence the order was placed, unless expedited shipping is requested. Upon placing your order, you will receive an invoice in your email that includes your order number. Once your order ships, a tracking number will be sent to your email, as well. When calling or emailing with order status inquiries, please have your order number ready.

13. Where are my locking pins?

Locking pins come in a 1x2 plastic zip lock bag. Upon receipt of your shipment, make sure to look through all the Styrofoam packing peanuts before discarding.

14. How do I clean the threads on my pole?

Use a dry lubricant (silicone based) on the threading before assembling your pole; do not use an oil-based lubricant. A tooth brush or metal brush works best for cleaning pole threads. Do not wipe the threading with anything that could leave fuzz or debris behind.

15. What do I do if I have questions or need help?

Our US based customer service is available to take orders, answer questions or walk you through anything you should need assistance with. You can contact us toll-free, 24 hours a day at 866.85.POLES or email us at orders@platinumstages.com.

When calling or emailing with order inquiries, please have your order number ready.